Japanese Call Center

Why the Japanese Language Speaking Market Is So Important

Japan is the world's third largest market after the U.S. & China in terms of consumer spending.
90% of Japan's 127 million people population is online; 70% (77 million) shop online, the highest rate in the world.
In 2021, the scale of the e-commerce market increased by 8.6% from the previous year to 13.2865 trillion yen, and the EC rate increased by 8.0% to 8.78%.
Japanese is one of the Top 5 most used languages on the internet.
Japan has one of the world's highest food import rates at 60%, exported primarily from the U.S., China, Australia, Canada and Brazil.

Japan's sophisticated consumer market demands the highest standards of service quality, precision, and cultural sensitivity. Hai Zhi Yue J2's native Japanese call center solution connects your brand with Japan's highly engaged online consumers — the most active e-commerce shoppers in the world. Our bilingual agents are not only fluent in Japanese, but deeply versed in the culture of 丁寧語 (polite language) and omotenashi (hospitality), ensuring every interaction reflects your brand's values and exceeds customer expectations. Whether you are entering the Japanese market for the first time or scaling your operations, Hai Zhi Yue J2 delivers seamless, high-quality Japanese customer service outsourcing tailored to your needs.

What Hai Zhi Yue J2's Japanese Call Center Can Do For You?

Customer Service in Japanese
Technical Support in Japanese
(Level I, Level II and Level III Support)
Sales, Cross-Sell and Up-Sell in Japanese
Back Office in Japanese
E-Mail Support in Japanese
Live Chat in Japanese
Phone Answering in Japanese
Order Management in Japanese
Customer Retention in Japanese

Fraud Monitoring and Investigations in Japanese
Market Survey in Japanese
Japanese Social Media Management
Amazon Seller Customer Service in Japanese
Ebay Seller Customer Service in Japanese
Aliexpress Seller Customer Service in Japanese
Taobao Customer Service in Japanese

Japanese Language Consumer Market Information

Japan is the world's third largest market after the U.S. & China in terms of consumer spending.

90% of Japan's 127 million population is online; 70% (77 million) shop online — the highest rate in the world.

In 2021, Japan's e-commerce market increased by 8.6% to 13.2865 trillion yen, with an EC rate of 8.78%.

Japanese is one of the Top 5 most used languages on the internet.

Japan has one of the world's highest food import rates at 60%, exported primarily from the U.S., China, Australia, Canada and Brazil.

Japanese consumers expect exceptional service quality — omotenashi hospitality culture makes customer service a key brand differentiator.

Native-level Japanese fluency including keigo (polite speech) is essential for building trust with Japanese consumers.